TERMS AND CONDITIONS

This is a professional massage therapy business and as such, you are asked to give information about yourself, your health and medical history so that treatments can be planned to suit your personal requirements. 

- All information provided by the client will be kept confidential and will not be given out to anyone without the client’s permission.

- Any contact information provided will only be used for marketing purposes with your agreement.
 

 I appreciate your business and take pride in offering professional care during my treatments. As treatment is ‘hands on’ it is necessary for you to advise your therapist of:

- Any contagious or infectious conditions or skin problems that could harm or infect. It is recommended that the client cancels any appointment if suffering from a health condition that could be negatively affected by massage (e.g., fever, flu, alcohol/drug influence, conditions unapproved by your physician). 

- Any pain or discomfort experienced during your treatment. To provide you with the best treatment possible, feedback during your massage is required if you need the pressure we are using to be adjusted. It is not our aim to hurt, and we only want to work within your pain threshold.

- Any special requirements relating to temperature, music, light, talking, allergies and/or aversions to certain waxes/base oils, essential oils.
 

As a professional, complementary health business, the therapist reserves the right to refuse their services if it is deemed necessary due to health or safety reasons. You are protected by the Code of Health and Disability Services Consumers' Rights from the Health & Disability Commissioner. You can read them here. Additionally, as a member of Massage New Zealand, therapists are required to adhere to this Code of Ethics and Standard of Practice. 
 

 All treatments offered are strictly professional. Inappropriate behavior, comments or suggestions will result in immediate termination of your session, payment will be collected in full, and any future appointments will be denied.
 

We offer convenient options for payment.  For in-person appointments, payment can be made in cash or internet banking at the time of the massage. Online bookings can be paid by credit card securely through our online payment system. 
 

 Cancellations made within 48hrs will not incur charges.  If they do not meet this timeframe the fee of 50% paid on booking will be withheld.
 

All invoiced work is expected to be paid within 48 hours to avoid a 15% late payment fee.   To be an invoiced customer you need to be a long-term client (approved by mandala massage) or a business.
 

As I often have consecutive appointments booked, I will shorten your treatment time as opposed to extending your finish time if you arrive late. To compensate for your therapist’s time, the full treatment amount will still apply no matter how late you are. 

If you are in any way unsatisfied with the service received, I ask that you provide me with feedback, so I can ensure that I can make changes necessary to provide the public with the best service possible. 
 

Vouchers of any value can be redeemed before their expiration date only. It is up to the voucher holder to book their treatment in advance. Vouchers are not exchangeable for cash, cannot be split into multiple treatments, and will only be refunded before the expiration date.  If the voucher holder has booked and then unforeseen circumstances arise that prevent the therapist from providing the service, the expiration date will be extended. 
 

Mobile Massage may ask for a fee to cover travel. This will be dependent on the amount of mileage to drive to your location.   Please refer to the travel perimeter. 
 

Your email address is collected for appointment confirmations/reminders, and to update your booking and service information. You can unsubscribe at any time, but you will still receive appointment confirmations and reminders.